Customer Testimonials

Don’t buy from them if you want service. I’ve been calling the service department and even the main number and no one answers. Ever. I text and get no response. Dropped my truck off last night for an oil change and it’s been 24 hours and no communication. Once again, no answer on the phone. All I want to do is pick up my truck and a little communication is not that hard. Now it appears I’m out of luck. Never experienced such poor customer service. Go to Centralia to buy a truck. Very disappointed.

My experience with this dealership was great! The facility itself is very clean and easy to navigate. Our salesman, Austin, was awesome! He was low pressure, very personable, communicated well (as we drove from out of town to buy the car) and worked diligently to get us a deal we were pleased with! Our finance guy, Chris, was pleasant as well! He was very friendly and upfront about everything in our paperwork. We felt it was very easy to buy a car with dealership and would return!

I bought this brand new jeep 2026 and it’s had nothing but problems. And they offered to buy it back at almost 10k less than I bought it for. I travel full time on the road and it’s been in the shop 5 times in two months. I bought it with 8 miles on it…

Zack is amazing! Super friendly and so helpful! Thank you for getting my son and I a great vehicle!

My wife scheduled an appointment for oil change in advance. I took a day off and by arrival found out that I should know the person who was on the phone because in the system is no appointment scheduled. Don't waste your time, there are better dialer services in town.

Long time customer and I highly recommend CDJR of Columbia. Recently had a great experience purchasing two new 26 Rams from Carson! Got me exactly what I wanted and no back and forth. Also a shoutout to Cody, and to Jace in service for their help too! Will absolutely be back.

Nice place but didn't want to negotiate at all. Very disappointed 😞.

Worst service ever! Took 7-8 phone calls and one "transfer" that was never picked up to get a service scheduled on my 2026 RAM.

We had a bit of a rocky start with our initial experience, but once Zach and Sam stepped in, things completely turned around. They were both great to work with. Friendly, helpful, communicative, and genuinely made an effort to make sure everything was taken care of. I really appreciated how they handled everything and made the rest of the process a much better experience.

New vehicle purchase was fine, until you get to the finance portion and they try to take advantage of you and act like you’ve never bought a vehicle before. They have terrible communication and follow through from the service department, having my vehicle for nearly 2 weeks and I had to repeatedly reach out and call for updates. To the point I showed up when they opened and just picked up my vehicle. Great to see that, even with dumping the Machens name, it’s still the same piss poor customer service standards that have always been the case. P.... Read More

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Google - Sep 3, 2026

New vehicle purchase was fine, until you get to the finance portion and they try to take advantage of you and act like you’ve never bought a vehicle before. They have terrible communication and follow through from the service department, having my vehicle for nearly 2 weeks and I had to repeatedly reach out and call for updates. To the point I showed up when they opened and just picked up my vehicle. Great to see that, even with dumping the Machens name, it’s still the same piss poor customer service standards that have always been the case. P.S. same goes for the majority of the local car dealers, I suggest you shop out of town.

In mid-May 2026, my Ram ProMaster 3500 cargo van broke down right around Columbia, MO. At the time, I didn't know the exact issue, but I suspected it was the alternator and told the shop so. ​I dropped the van off on a Monday morning. They told me there was absolutely no way they could get to it that week because they were too busy, so I flew back to Philadelphia. I had told them I would stay in town if they were going to work on it that week, but they assured me they wouldn't. Honestly, I think they ... Read More

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Google - Aug 30, 2026

In mid-May 2026, my Ram ProMaster 3500 cargo van broke down right around Columbia, MO. At the time, I didn't know the exact issue, but I suspected it was the alternator and told the shop so. ​I dropped the van off on a Monday morning. They told me there was absolutely no way they could get to it that week because they were too busy, so I flew back to Philadelphia. I had told them I would stay in town if they were going to work on it that week, but they assured me they wouldn't. Honestly, I think they did this on purpose. Surprisingly, by Friday, they called to tell me the engine was "dead" and needed to be replaced. ​The mechanic I spoke with was incredibly incompetent. When I asked him to check the alternator, he told me it was impossible to do so until the engine was replaced. He didn't seem to understand that a "dead engine" isn't a proper diagnosis—I kept asking him to tell me what specifically broke. His only argument was that the oil "shouldn't look like that," and he sent me a ridiculous TikTok-style video showing absolutely nothing out of the ordinary (the oil was just a bit lighter due to an additive I use). He completely refused to listen when I explained that this color is normal when using that additive. ​Long story short, they were just trying to scam me into paying for an engine replacement on a perfectly fine motor. It’s laughable that they claimed an alternator couldn't be tested without replacing the engine first. Literally any auto parts store can test an alternator if you hand it to them. The guy didn't even bother to take off the serpentine belt to try and turn the engine over manually. ​I ended up having the van towed out of there. My regular mechanic simply replaced the alternator, and I am still driving on that exact same engine today. I’m not an idiot, and I'm not going to fall for a scam to replace a working engine. To top it all off, they still charged me $340 for doing absolutely nothing. ​I am asking RAM corporate management to look into the mechanics at this location. They need to be taught that when an engine actually fails, something specific breaks, and they need to be able to explain that to the customer. Send this guy back to retraining courses. He assumed I had his low level of mechanical understanding, but I've done deeper engine work myself than just pulling off an intake manifold like he showed in his video. I have attached screenshots of my text messages with the mechanic proof of their ridiculous claims, their refusal to properly diagnose the alternator, and their attempt to blame a standard oil additive for a 'dead' engine UPDATE (Response to the owner): While I appreciate the apology, it doesn't change the fact that you charged me $340 for doing things I never asked for, like draining the oil and removing the upper intake manifold. Meanwhile, you completely refused to do the one thing I actually requested: a basic alternator diagnostic. Your mechanic didn't even attempt to manually crank the engine to see if it turns over. Charging $340 for an unauthorized tear-down while ignoring the customer's actual request is completely unacceptable

Once again the McLarty car dealership has not follow through with what they said. I was told we’ll get you financed on a new vehicle because of the rebates and it’s the end of the month. So once again, my credit got ran because I believe them so I’ve learned my lesson and I will not be dealing with McLarty Dealerships of any kind. They lead you on just so they can hopefully make some money they make empty promises all the time.

Tony was kind and helpful! Made whole experience a breeze.

Joke of a company. First I call ty hey put me on hold for 39 min then I hung up went down there to set an appointment for a recall was told by some smart butt 20y counter person. Who said it would be a 2month wait to look at it. Asked for a manager was told their in a meeting. @ 10 am. And their is nothing a Manger could do because they only have 1 tech working. And one on medical leave. So 2 people employeed. How about get rid of the desk jerk and get more tech just a thought.

Wish I could give negative stars. Never seen such sorry behind place. Not one good thing about them sales people lie tell u it's a lease car but when I went to get the title they said the action hadn't released. Not even 200 miles transmission out. Needs new one. Service department just as bad. Refused to look @ it with it leak fluids. Asked to speak to manger 3 times. Their not their or refuse to talk. Refused to to recall on it. Won't be back..

Ed was awesome to work with. Will definitely be checking with them in the future. Thanks for a great deal.

Initially, I did not have the best experience, but I tend to not overall rate a local company because of an initial mistake, but more how they handle things when there are challenges. Cody the manager was very responsive and understanding to my feedback. I actually think he probably read "Hug Your Haters" written by my friend Jay Baer. All someone wants to do with car shopping is just get a price that makes them want to buy the car. At 2nd shot, that's what Cody did. The process was easy and Carson + random new guy on ... Read More

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Google - Jul 16, 2026

Initially, I did not have the best experience, but I tend to not overall rate a local company because of an initial mistake, but more how they handle things when there are challenges. Cody the manager was very responsive and understanding to my feedback. I actually think he probably read "Hug Your Haters" written by my friend Jay Baer. All someone wants to do with car shopping is just get a price that makes them want to buy the car. At 2nd shot, that's what Cody did. The process was easy and Carson + random new guy on his first day (sorry forgot your name, but you were cool) were super friendly and fun. Actually asking me questions in a way where they seemed to try and get to know me while I was buying. The finance guy didn't try and oversell me on something I didn't need and was just straight forward. Then Cody even double checked on me at the end and offered to help with something I cared about in the future. That's how businesses in our area should be about things so we should encourage these types of things. Overall, the result was something I would say was good and I think me sharing the feedback will actually help them. Running businesses are hard so sometimes grace is needed and then when it happens then there's a good experience that results. That is what happened with me.

Initially, I did not have the best experience, but I tend to not overall rate a local company because of an initial mistake, but more how they handle things when there are challenges. Cody the manager was very responsive and understanding to my feedback. I actually think he probably read "Hug Your Haters" written by my friend Jay Baer. All someone wants to do with car shopping is just get a price that makes them want to buy the car. At 2nd shot, that's what Cody did. The process was easy and Carson + random new guy on ... Read More

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DealerRater - Jul 16, 2026

Initially, I did not have the best experience, but I tend to not overall rate a local company because of an initial mistake, but more how they handle things when there are challenges. Cody the manager was very responsive and understanding to my feedback. I actually think he probably read "Hug Your Haters" written by my friend Jay Baer. All someone wants to do with car shopping is just get a price that makes them want to buy the car. At 2nd shot, that's what Cody did. The process was easy and Carson + random new guy on his first day (sorry forgot your name, but you were cool) were super friendly and fun. Actually asking me questions in a way where they seemed to try and get to know me while I was buying. The finance guy didn't try and oversell me on something I didn't need and was just straight forward. Then Cody even double checked on me at the end and offered to help with something I cared about in the future. That's how businesses in our area should be about things so we should encourage these types of things. Overall, the result was something I would say was good and I think me sharing the feedback will actually help them. Running businesses are hard so sometimes grace is needed and then when it happens then there's a good experience that results. That is what happened with me.

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Zack was great helping me out an having me in a 2020 ford mustang! Never been this excited an I appreciate the hospitality for my first time buying off the lot! Thanks Zack!

Purchased a 2026 Ram 1500 back in March and had a flawless experience with my salesperson Rich. HUGE shout out to Finance extraordinaire Chris Lamont! He took the time to explain everything and help me make the best informed decisions. He helped so much that we went back yesterday to get my wife a new 2026 Grand Cherokee L. Once again, Chris Lamont came in clutch and helped us get the best terms available. See you guys in 3 years for our future upgrades! Can't recommend this dealership enough!

Went to title vehicle after purchase - NO TITLE PAPERWORK OR TITLE. Was promised a operators manula by salesman Robbie Pigford, but never heard from him. Sent an email and left message with no response. I finally purchased a new set online for $50! Less than desireable sales and financing staff. If you want to be treated right see Joe Hurtz at Capital City. Won't by anything else from here, sales staff only concerned about the sale!

I don’t trust this dealership and I don’t think you should either. I think they knew about the leak in my cars sunroof, didn’t tell me, and allowed me to pay thousands of dollars before driving off the lot. I say that i think they knew there was a leak because when i picked up the vehicle the air freshener was OVERPOWERING. I thought this was just because they detailed the vehicle. The air freshener smell was overpowering because they were trying to cover up the mildew smell. Also, turns out the “detailing” wasn’t even done ... Read More

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Google - Jun 3, 2026

I don’t trust this dealership and I don’t think you should either. I think they knew about the leak in my cars sunroof, didn’t tell me, and allowed me to pay thousands of dollars before driving off the lot. I say that i think they knew there was a leak because when i picked up the vehicle the air freshener was OVERPOWERING. I thought this was just because they detailed the vehicle. The air freshener smell was overpowering because they were trying to cover up the mildew smell. Also, turns out the “detailing” wasn’t even done correctly because I’m still finding the previous owners pet hair and crumbs! The didn’t even attempt to clean the center console. I paid THOUSANDS of dollars and it doesn’t feel like a lot of effort went into getting my vehicle ready. But a whole lot of effort went into covering up the repair/smell. Oh and who owns the nissan dealership in town?? They do! (Under another name) And it costs $175 for them to just LOOK AT THE CAR! No repairs were made! This is so shady!

Absolutely terrible company, terrible I Was dealing with a salesman at a different Machens lot and wanted to look at a car on CDJR lot. CDJR told the other lot salesman the car was sold but proceeded to let me drive it after the fact and still tried to sell it to me when I personally went to CDJR lot. This went on for days and is probably the worst business dealing I have ever experienced in my life. I wouldn’t buy bubble gum from CDJR!!

To put your company in the "hands" of AI to respond to potential customers is brave, being forward thinking..... but when YOUR AIgoes wrong.... don't blame the customer for not bring happy about it. I was told it was just a glitch, that for 4 days your si offered me a mazda when I requested information about a jeep. I continually texted I was interested in a jeep Repeatedly got responses about a mazda. When, after 4 days I finally spoke with a sales human I was told it's just a glitch and customers are ok with it, ... Read More

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Google - May 26, 2026

To put your company in the "hands" of AI to respond to potential customers is brave, being forward thinking..... but when YOUR AIgoes wrong.... don't blame the customer for not bring happy about it. I was told it was just a glitch, that for 4 days your si offered me a mazda when I requested information about a jeep. I continually texted I was interested in a jeep Repeatedly got responses about a mazda. When, after 4 days I finally spoke with a sales human I was told it's just a glitch and customers are ok with it, and after explaining my frustration, I was told " since I can't talk any sense into you were done. Not my idea of accepting responsibility for the absolute failure in communicating and the total failure of their AI system Failure to accept your failures is total failure.... would not in any way recommend this company for anything..... can only imagine the service nightmare of AI running the show.

Love how they work with Capital One users with Pre-qualified status. Convenience yes.. Those looking for floor Prices I'd look elsewhere there are better deals. They spam your email if the few attempts to call fails. Be cautious always out there.

I usually do not write reviews but after this experience. I guess it is time. We sent over a request about a 2026 ram 3500 got a response immediately. I thought great until we started talking trade in value. So of course they want you to come in. My husband let the young salesman know that he wanted a ball park figure that are child used to sell cars and we know how it works. Well to make a long story short per KBB and our finance Co the range should of been between $54,000 - $60,000. The guy comes back with $41,000 and states ... Read More

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Google - May 21, 2026

I usually do not write reviews but after this experience. I guess it is time. We sent over a request about a 2026 ram 3500 got a response immediately. I thought great until we started talking trade in value. So of course they want you to come in. My husband let the young salesman know that he wanted a ball park figure that are child used to sell cars and we know how it works. Well to make a long story short per KBB and our finance Co the range should of been between $54,000 - $60,000. The guy comes back with $41,000 and states they really could not find any comparables to our Ram 2500. We explained yes it has alot of add on features. After that insult he asked if we are still wanting to come in. We at minimum are at least $13,000 off so I guess after that slap in the face it is a hard NO. I understand everyone wants the best deal but come on you want full price for your vehicle with this no haggle buying. Why would you think I would not want full price for mine.

2023 Durango was posted and when I asked if it was available they said yes. So I went that afternoon to drive it. They told me that if I didn’t buy it right then it would be sold because someone else was already in the process of buying it. If someone else was buying it, why did they let me drive it. It was such a sleazy sales tactic. Pretty much a bait and switch. The salesman messaged me later and said that he had sold that one but that he probably had another one tomorrow. If you want to ... Read More

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Google - May 21, 2026

2023 Durango was posted and when I asked if it was available they said yes. So I went that afternoon to drive it. They told me that if I didn’t buy it right then it would be sold because someone else was already in the process of buying it. If someone else was buying it, why did they let me drive it. It was such a sleazy sales tactic. Pretty much a bait and switch. The salesman messaged me later and said that he had sold that one but that he probably had another one tomorrow. If you want to deal with a slimy dealership, this is the one for you. If not, I would recommend that you pass!

My salesman was the absolute greatest. I was shopping for a used car and he was great with helping me and when there was an issue right after I got he did not hesitate to help take care of it. I would definitely use him whenever I needed a car. He is very honest.

Not helpful despite having an expression lane service option.

Thank you Sam, Chris and Pete our salesman for a smooth car buying process. Highly recommend this location for your vehicle needs!!!

I had a fantastic experience working with Louie! From the moment we began communicating about the SUV I wanted, he was friendly, knowledgeable, and genuinely focused on helping me find the right one—not just making a sale. He took the time to answer all my questions, made the entire process smooth and stress-free, and never made me feel pressured. Highly recommend Louie!

I had a wonderful experience purchasing my first vehicle! Pete was very helpful and answered all my questions (and trust me, i had a lot)! Everyone was so honest and kind throughout the whole experience.

This is my second Jeep Wrangler purchased from CDJR and they work hard to earn your business. I worked with Rich Whitler this time and can’t say enough great things about him! Being a Jeep Owner himself, he was very knowledgeable about differences between models and “extras”. Very genuine guy. He never put any pressure on me, yet went above and beyond to find me the right model, right color, and right price. Thank you, Rich!

Tony and his team made the process so painless the first time that we decided to purchase a second Jeep! And we are driving 4 hours one way. Highly recommend!

We have purchased a number of cars over the years and felt Tony and CDJR were straightforward and worked to make a reasonable deal for both parties. They were more transparent about our options than most salespeople and dealers in the past and did not employ any tricks, switches, or stalling tactics, just worked to make the transaction as painless as possible.

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Best car buying experience I have ever had! Very fast, very nice sales man, not pushy at all. Would recommend EVERYONE who needs a new car to shop here. Great service. Tony Rynearson was our sales man. He is great!

One of the best car buying experiences I’ve had! Louie Finigan was helpful, informative, professional and kind. The process was quick and stress free. Thanks to Sam as well for getting financing done efficiently and thoroughly. I highly recommend Louie if you need a vehicle!

Bought a 23' Dodge Charger from these guys. 10/10. I dealt with Mark Portillo, very stand up guy. Super friendly, easy to talk to. Not once did I feel taken advantage of. Will be back whenever I am in the Market again. Great group of guys. Not to mention this car is pretty fancy (;

Tony Rynearson with CDJR of Columbia Mo was awesome to work with! I explained what I was looking for and the first car he pulled out to show me was a perfect fit. I will for sure be calling him up in the future. I can't recommend him enough so helpful and great with details and he really tired to work out the best deal for me too

I'm gonna keep this short and sweet I'll never go back they severely ticked me off only offered me 23xxx for My 2018 Ram 2500 Laramie with 82xxx miles truck was in good shape I offered 40xxx cash along with it and they kept wanting to keep adding to the price final outcome they wanted 83xxx even with my truck and 40xxx cash I wouldn't recommend this dealership and I'll never go back i got a way better deal with a higher grade truck for less money CDJR you lost a deal

The new Joe Machens Dodge dealership. Great service.

Ed (sales) and Sam (Finance) were great to work with. Upfront and honest through out the process.

Zack was very kind, personable, professional, and knowledgeable about every aspect of our experience. From the moment we started, he listened to what our needs, and wants were and guided us effortlessly through the entire process. We never felt pressured or like just another sell. We highly recommend and will continue all future vehicle purchases with Zack. Thank you so very much Zack for helping make our dream a reality.

KIND, COURTEOUS.,FUN, DOWN TO EARTH, KNOWLEDGEABLE! WONDERFUL EXPERIENCE, Zack is amazing!!

Absolutely great experience! Ed Still was amazing to work with and helped get me into my dream car. He went above and beyond to make sure we landed on a monthly payment we could afford. The process was smooth and stress-free. Highly recommend working with Ed!

Absolutely great experience. Ed Still was wonderful to work with from start to finish. He helped us get into a great vehicle and really worked with us to find a monthly payment we could comfortably afford. The whole process was smooth and stress-free. Highly recommend asking for Ed if you’re looking for a car!

I purchased two new vehicles from this dealership in 2025 and had a good experience. I have purchased 5 vehicles from Pete Rans since 2021 I follow him. He has always been a delight to work with. He is honest and does his best for his customer. I will be ordering a new truck in the next year or so and I plan on using Pete Rans as he is always great to work with.

I worked with Pete Rans on getting a vehicle after a car accident (not at fault). He was very professional and personal. He worked with me to find what I needed and never pushed me into something that wouldn't work. I would recommend getting with him for your car needs.

We recently purchased a 2021 Jeep Cherokee from this dealership! Our sales representative was undoubtedly the best in the business. He assisted us in finding the perfect vehicle for our growing family. We truly appreciate all of your help, Ed! We couldn’t have accomplished this without your expertise.

I leased a 2026 Jeep Wrangler Rubicon. Great Experience!!! Highly Recommended. CDJR of Columbia will be the place I go for any vehicle!!

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Ed Still is a wizard. He’ll treat ya right.

If you’re looking for an honest car salesman that will make you confident you’re not driving off the lot in a lemon of a car, Ed Still is the guy you’re looking for! Wouldn’t trust another salesman with the safety of my family more than him.

I came in this past weekend to look at a brand new ram 2500, I was extremely nervous at first as I have heard of the pushy sales tactics and high pressure environment. But then I ran into Zack Hardin, he was the nicest most understanding person I have met in my LIFE. He walked me through everything on the truck from the giant infotainment center to how much this truck could pull and handle. When it came to numbers Zack fought long and hard for me, when he came out with them the first time I couldn’t believe my ... Read More

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Google - Jan 23, 2026

I came in this past weekend to look at a brand new ram 2500, I was extremely nervous at first as I have heard of the pushy sales tactics and high pressure environment. But then I ran into Zack Hardin, he was the nicest most understanding person I have met in my LIFE. He walked me through everything on the truck from the giant infotainment center to how much this truck could pull and handle. When it came to numbers Zack fought long and hard for me, when he came out with them the first time I couldn’t believe my eyes but it was REAL!! This was by far the best experience I have ever had in a retail environment and Zack Hardin was the reason why. I recommend him for all your car buying questions and needs. ZACK ATTACK IS THE BEST!!!

Love my new 2026 Jeep Rubicon! Pete was excellent to work with, and I really appreciated the follow-up to make sure everything was going well and that I was satisfied. Highly recommend!

After doing my automobile shopping today with Ed Still, I can't imagine working with anyone else. He went above and beyond meeting all my wants and needs. He worked with my budget and mostly met the needs of my cost restrictions. I highly recommend him for all your future car buying endeavors.

We’ve had nothing but great experiences with CDJR of Columbia. They consistently help us find reliable, affordable vehicles for our company, and the process is always smooth and efficient. We simply tell them what we’re looking for and they make it happen. From the first phone call to the final deal, everything is handled professionally. We truly wouldn’t go anywhere else.

Great experience with getting my car.

I just bought my 4th vehicle from CDJR of Columbia, and as usual, thier knowledge and professionalism make them the easiest place to buy a car. I will likely go back to them for my next one.

I had a great experience with Ed Still. He’s a great guy and very knowledgable. He really went above and beyond for us and I very much appreciate his extra efforts. If you want a great experience with someone who genuinely has your best interest in mind, pay Ed Still a visit and you won’t be sorry!

I recently worked with Ed Still to purchase two work vehicles for our company, and the experience was outstanding. Ed made the entire process seamless and efficient. He understood our specific needs and ensured we got the right vehicles for the job. If you’re looking for a professional who delivers great service without the hassle, I highly recommend Ed Still!

Ed Still took excellent care of me and worked to make sure I got what I asked for under the terms that were acceptable to me.I might add that Ed did alot for me out on the lot in some very frigid January temperatures!

My husband and I stopped in the evening looking at trucks an awesome guy came out and stood outside our truck answering all of our questions and discussing availability on what we were interested in all while freezing cold outside. Thank you so much Ed Still we appreciate you.

Ed Still was the gentlemans name that helped me I was just looking around the lot late after dark and this guy is out on the lot 10 degrees helping people I couldnt beleive it. This man went above and beyond to help I will always come back here thank you Edd Still.

Austin Henderson thank you so much sir. You made buying a new truck so easy and fast. Open honest and straight forward!!!

Scheduled an appointment on Friday to see a Jeep on Monday at 9 am. Before starting the hour and a half drive I texted to double check that the jeep was still there for the appointment. Make the drive and as soon as we get there they tell us the Jeep was sold on Saturday. They then asked if we would like to look at any other vehicles so we gave benefit of the doubt and told them under 100k miles and needs 4WD. The salesman then showed us only AWD vehicles. Absolutely never buying through CDJR.

I do not recommend this Jeep dealership. I am on my 2nd Jeep Wrangler and an active member of multiple Jeep clubs. They posted a Jeep and I was in communication with Zack up to the time I left to go and see it. I left at 1PM and dove 3 hours for a jeep that sold at 10am that day. They lied to me. That’s different than being shady and dirty. They went against what Jeep stands for. Do not buy from here. I repeat do not!

Don't buy a Chrysler Pacifica. If you've already made that mistake, don't take it to this place for the inevitable and never ending problems.

We were nothing but nice to them, but they treated us completely with disrespect. Extremely disrespectful sales guy and finance . They Laughed at myself and my pregnant wife. And was being smart to us. We only asked for $500 off the car. Kept walking away. And they did not listen to what we said. They then lied to us about how long the car was been there. All they had to say nicely was look we can’t do that. Instead they just ignored us kept walking away. For all of this. I call them extremely unprofessional. It’s like they ... Read More

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Google - Jan 7, 2026

We were nothing but nice to them, but they treated us completely with disrespect. Extremely disrespectful sales guy and finance . They Laughed at myself and my pregnant wife. And was being smart to us. We only asked for $500 off the car. Kept walking away. And they did not listen to what we said. They then lied to us about how long the car was been there. All they had to say nicely was look we can’t do that. Instead they just ignored us kept walking away. For all of this. I call them extremely unprofessional. It’s like they were treating us like we were dumb and young Update: You are more than welcome to reach out to me. Just let me know when. We did buy a car at a different dealership up the road. At the Honda dealership they were very nice to us. Very nice to my daughter. They even gave her a stuffed animal. I just don’t want another bad experience for someone else.

Expensive. Wasn't ready when promised and didn't offer loaner.

I feel like I been scammed! Tried to purchase vehicle told me 1 price out the door and I said go ahead send me finance app! Once filled the application fo loan number increased almost 10% Very bad I think they taking advantage of out of state customers! Be careful for those who is trying to purchase something! Now I got negative 2 point on my credit score due to their lies!

Terrible dealership, I bought a 24 2500 ram from there and they refused to provide the second key and said I was on my own, the sales supervisor refused to help and said he would make sure he wouldn't provide a second key. NEVER EVER BY A VEHICLE FROM THESE SLIMBAGS!!!!

Buying the car was not the problem. It’s afterwards you buy it. You sign the papers and then they are done with u!! Then they don’t want to help you with anything. Can’t even get themCall you back. Stay away from this this place, been waiting on a check for almost 3 months now can’t get them to put a tracer or do anything about it if u can call and get them to answer when they do it’s always I will call u back and it’s been almost 3 months now with me calling at ... Read More

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Google - Oct 10, 2025

Buying the car was not the problem. It’s afterwards you buy it. You sign the papers and then they are done with u!! Then they don’t want to help you with anything. Can’t even get themCall you back. Stay away from this this place, been waiting on a check for almost 3 months now can’t get them to put a tracer or do anything about it if u can call and get them to answer when they do it’s always I will call u back and it’s been almost 3 months now with me calling at least 3-4 times a week never get a call from anyone.sales accounting,finance, manager, no 1 and I know the game they are playing they don’t to cancel the extended contract because they make money off them ! I was warned not to go to this place and purchase a vehicle but I didn’t listen so do not go to this place because you will regret it!!!

Even after moving to new location the service department hasn’t improved its communication or efficiency in my experience. Telephone wait times are 10-15 minutes. No one returns voicemails. You just have to try to keep calling to schedule. Upon checking in, for simple oil change service nobody greeted me. After checking in, I asked if the estimated service time would still be on track that morning for the 1 hour time I was quoted and they said yes. No one checked on me or updated me during service and I was there for an hour and 45 minutes.

They’re asking $27k for a 2020 Accord with 143,000 miles — stay far away.

I was forced to give one star, but I sincerely wish I could give this dealership negative stars! I would strongly urge anyone looking to purchase a vehicle to look elsewhere. My experience has been nothing short of a nightmare. I bought a Jeep from this dealership on July 19, 2025, and I am still waiting for the title and an extra key. After calling seven times last Friday to get through, I was met with unhelpful service and a barrage of excuses about their central title processing office being behind. They promised to send me a check for the late fees, ... Read More

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Google - Aug 19, 2025

I was forced to give one star, but I sincerely wish I could give this dealership negative stars! I would strongly urge anyone looking to purchase a vehicle to look elsewhere. My experience has been nothing short of a nightmare. I bought a Jeep from this dealership on July 19, 2025, and I am still waiting for the title and an extra key. After calling seven times last Friday to get through, I was met with unhelpful service and a barrage of excuses about their central title processing office being behind. They promised to send me a check for the late fees, but that only adds insult to injury. Additionally, they assured me I would have an answer or I would be able to drive an hour to pick up the title by 5 PM on Monday (August 18), yet once again, I am left without the title or any callback. It’s abundantly clear that their only priority is selling vehicles, with no regard whatsoever for customer experience. Now, my temporary tags have expired, and without the title, I cannot get my license plates. The Jeep I fully paid for is now sitting idle until I receive the title! I feel utterly trapped by this dealership, which demonstrates a complete disregard for customer care. Despite leaving messages for the General Manager, Sales Manager, and Finance Manager, none have bothered to respond. I am still left waiting for a title that should have been processed over a month ago! Please, learn from my experience and choose a dealership that truly values its customers. I deeply regret not purchasing from a reputable dealership—this has been the most frustrating and disappointing customer experience I have ever encountered. Don't walk, run far away from this dealership!

They used to be really good before they became CDJR. We were having trouble with our vehicle (still under warranty) and it’s been back there every week since mid July because they didn’t fix the things they said they fixed. Their service department is just terrible and not at all easy to work with. The service manager I’m pretty sure is just a voice mail inbox and a cardboard cut out of a person. We got so frustrated with their service department we literally traded our vehicle in to another dealership and bought a new car so ... Read More

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Google - Aug 17, 2025

They used to be really good before they became CDJR. We were having trouble with our vehicle (still under warranty) and it’s been back there every week since mid July because they didn’t fix the things they said they fixed. Their service department is just terrible and not at all easy to work with. The service manager I’m pretty sure is just a voice mail inbox and a cardboard cut out of a person. We got so frustrated with their service department we literally traded our vehicle in to another dealership and bought a new car so we didn’t have to deal with CDJR anymore -we tried to contact CJDR management for weeks to discuss this before it got to this point to no avail, but now because they received a 1-star review are now willing to talk? You had your chance and treated a customer so poorly we took our business elsewhere. Next time maybe don’t let it get to this point in the first place

Worst car buying experience and don’t even get me started with the finance part of everything Go to Hyundai

I enjoyed working with James Henderson! He was enthusiastic and there wasn't a question he couldn't answer or find the answer too! I will refer all friends and Family to CDJR of Columbia and Rmrecommend James for a pleasurable car buying experience!

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Beware of salesman Pete. He's brutal, cut throat, and definitely only in it for himself. After four hours of negotiating, we could not agree on pricing, and so decided against the purchase, at which PETE yelled at us and said he wasted his time when he "could have been with other customers willing to buy" and more ugly comments. It was a pretty awful experience and we were thankful we didn't let ourselves get talked into something unrealistic for our means. Pete however, was unprofessional and a terrible representative for Dealership. Finance Manager Sam is so ... Read More

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Google - Jul 17, 2025

Beware of salesman Pete. He's brutal, cut throat, and definitely only in it for himself. After four hours of negotiating, we could not agree on pricing, and so decided against the purchase, at which PETE yelled at us and said he wasted his time when he "could have been with other customers willing to buy" and more ugly comments. It was a pretty awful experience and we were thankful we didn't let ourselves get talked into something unrealistic for our means. Pete however, was unprofessional and a terrible representative for Dealership. Finance Manager Sam is so Great though, and almost makes up for Pete's ugly behavior.

BUYER BEWARE. They will not honor their advertised online prices or manufacturer rebates! Don’t waste your time here. This was a complete bait and switch.

Another dealer lying about pricing. They post unreal deals and tell you that it was error, but have the same thing week after week. Thank you for your reply. I went back again today (6/25/2025) and noticed you actually have increased these deceptive practices. I have added another print screen showing more examples.

Thank you Christian for helping us get the best possible deal on our new Rebel! Everyone at this dealer worked together to get our two vehicles traded in, financing, and detailed all in less than a day. I will definitely remain a loyal customer to Joe Machens Chrysler Dodge Jeep Ram. Now is a great time to purchase with all the dealer incentives too btw. As I was writing this, Christian called me to answer a question that I had. Thank you all!!

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Not happy at all with the service or experience after my last purchase have had nothing but issues with the last vehicles I got and the said the had fixed the problem and after they delivered my truck it still had the same problem and had left tools and parts under the hood . They have lost my business from here on out

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They change numbers on the vehicle after you are interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they added $1000 to the advertised price . Watch your paperwork . If they do this online what do they do when they get you talking to a fast talker doing paperwork. I’m sure he says just sign here and initial there .

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We advertised our Explorer on Facebook. Their sailesman messaged me say “your price is not unreasonable. Would you bring it here for us to look at.” My wife arranged for a sitter for the kids and when she got there they offered her 25% less than our asking price. I’m not mad that they low balled is but they wasted our time and that pisses me off.

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I was able to buy at great car at a good price and they were very helpful.

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Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles ... Read More

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DealerRater - Apr 13, 2023

Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles round trip to pick it up…. But, they would NOT honor the $500 coupon that they originally offered with the full price payment. AND, we made a 2nd 200 mile round trip to deliver the cashier’s check (adjusted full payment) to them (without trade in) for purchase. BAD business!!

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Worst experience ever dealing with a dealership. Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing was leaking & flex pipes for exhaust were going to have to be replaced SOON. Went back to dealership with estimate sheet of almost $1,000 and told them I'd take the vehicle if they took the $990 ($18,990) off the price & fix the issues. Salesman went to service department and came back with " we can't just take money off of ... Read More

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DealerRater - Aug 24, 2022

Worst experience ever dealing with a dealership. Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing was leaking & flex pipes for exhaust were going to have to be replaced SOON. Went back to dealership with estimate sheet of almost $1,000 and told them I'd take the vehicle if they took the $990 ($18,990) off the price & fix the issues. Salesman went to service department and came back with " we can't just take money off of a car that doesn't belong to us" (car was from another one of their lots) and "they would fix the issues". So I went ahead and purchased the vehicle believing they would stand by their word. This was August 5th. Car was to be done by August 8th, due to my vehicle had been totaled in an accident and I needed to get the rental returned. They called and told me the repairs had been made & "yay us" they found a wheel bearing bad and it would be $1,500!" I informed them I wasn't paying $1,500 to have one wheel bearing replaced and was it gold plated? Response was "they were eating the cost". Fast forward to Monday when I went to pick my car up, they refused to give me ANY paperwork showing simply what had been done & mileage when it was done. Told me "it'll be on your Carfax". So after I asked for the 2nd key to the car they told me it was at the other lot they pulled it from, and "would be sent out with my title". On August 10th I had a hard inquiry on my credit from said dealership, which I told them NOT to run as I was already approved thru my bank. So on August 11th I went to the shop I had it looked at prior to purchasing and hd them check if the repairs had actually been made since, the oil filter housing had been changed but not the flex pipes. I then went to the dealership and asked for the GM, was told it was his day off and spoke to Josh. I voiced my frustrations to him and was assured it would be done, they would have to order the parts & they would get my 2nd key sent down and he would print me out paperwork I had wanted to show repair work. I asked if he would let me know when the parts came in & please schedule me an appointment and I would wait with my car. Well, the parts came in, they wanted me to leave my car all day. I found another place to have them put on, why would I want a place that supposedly already fixed it, work on my vehicle???!!! This was the FIRST and LAST time I EVER buy from ANY McLarty Group owned dealership!!

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We've purchased four cars from Machens, all with varying degrees of headache and success. Most recently, I purchased a 2021 Dodge Durango. I love the vehicle, and the purchase experience was flawless. I highly recommend working with Aaron Veal. He was straightforward, pleasant, and had a great attitude. He was also able to answer all of my questions. We have not yet had the vehicle serviced, which is typically where our past issues have arisen, but the car purchasing process was great.

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Scam Alert!!! Joe Machens Dealerships Try to force Gap Insurance and warranty’s on buyers!! Don’t deal with Frank in Finance Department, he said “the bank said you had to have Gap Insurance to do the deal”. I asked give me the number to the Bank. Frank’s response was “there is no number it’s just a computer”. This is a SCAM by JOE MACHENS DEALERSHIP’S !!!! They look out for Company not Customer!!!! Scam Scam

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We have had nothing but trouble trying to get our 2018 Ram diagnosed and repaired at this dealership. Every issue has taken multiple visits to address and then the truck comes back to us with a new problem. The truck is 6 months old and has less than 25k miles on it and they want $120+ to diagnose an oil leak that started immediately after THEY did an oil change! The service department is poorly managed and there seems to be no concern for the customer’s time or the quality of work. I really hope this isn’t the norm for all ... Read More

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DealerRater - Nov 15, 2019

We have had nothing but trouble trying to get our 2018 Ram diagnosed and repaired at this dealership. Every issue has taken multiple visits to address and then the truck comes back to us with a new problem. The truck is 6 months old and has less than 25k miles on it and they want $120+ to diagnose an oil leak that started immediately after THEY did an oil change! The service department is poorly managed and there seems to be no concern for the customer’s time or the quality of work. I really hope this isn’t the norm for all CDJR service departments. At this point, I wouldn’t even trust them to wash my truck.

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